(Formerly BA-001: Process Management Approaches)


This course sets the baseline of process-orientation and opens up the world of process management and process optimization. This course will cover other major approaches aside from BPR to provide wide knowledge on what particular approach/methodology best fits an organization. This course will also present and examine the challenges, benefits and risks of each approach. A strategic framework for developing a business transformation roadmap and planning process change will help the attendees be prepared to manage change efforts in their businesses.




·           Understand the role of process management and the interrelationship of processes and systems.

·           Understand different ways in achieving a managed process.

·           Differentiate popular process management approaches and determine when to use each approach.

·           Provide tools for process analysis and documentation.

·           Learn how write process maps and process documents.

·           Determine the types of Failure Mode and Effects Analysis and how to use them in process reviews and process design.

·           Explain generic models to structure the software development process.

·           Define the different software development processes and compare and contrast the advantages and disadvantages of each process model.



         I.      Introduction to Process Orientation

                                 i.            Various Meanings of Quality

                                ii.            Quality Philosophies

                              iii.            Five Periods of the Quality Evolution

                               iv.            PDCA Cycle

        II.      Process Management Concepts

                                 i.            Generalized Process Model

                                ii.            Core Processes

                              iii.            Process Management

      III.      Approaches in Process Management

                                 i.            Kaizen (Kaizen Blitz/Event)

                                ii.            Lean/Agile Approaches

                              iii.            Business Process Re-engineering

      IV.      Preventive and Corrective Actions

                                 i.            Error-proofing/poka-yoke; robust design

       V.      Process Analysis, Design and Documentation

                                 i.            Process Mapping

                                ii.            Procedures and Work Instructions

                              iii.            Failure Mode and Effects Analysis (FMEA)

      VI.      Software Development Lifecycle Models

                                 i.            Software Development Processes

Duration: 2 days
Training Schedule: June 21 and 22, 2010
Fee: P13,524.00/pax (VAT Inclusive)
Venue: 2/F Petroleum Bldg., C. Palanca St., Legaspi Village, Makati City

Register Now!

Course fee is inclusive of AM/PM snacks, lunch, handouts and training certificate.

For other details, please call 443-POSH(7674) or 347-7322 or 0920-9826837 or 0922-8583538 or email

Cancellation of registration should be made seven working-days before the training date.  Otherwise, 50% of the training fee shall be charged.  No show during the training shall be charged 100% of the training fee.