ITIL v3 Primer
Service Strategy Lifecycle Stage
Service Design Lifecycle Stage
Service Transition Lifecycle Stage
Unit 5: Service Operation Functions
Service Operation Lifecycle Stage
Event Management Process
Continual Service Improvement
Leoncio C. Flores, PMP, MCSD
Leo Flores has 11 years Project Management experience with PMP Certification and has been conducting Project Management trainings since 1998.
Mr. Leo has extensive solid IT experience in different countries across the globe, and held roles such as RPG developer, Technical Team Lead, MIS Department Manager, and Senior Project Manager. He was PMP-certified from 2000 to 2003 and CMMI trained by SEI (Software Engineering Institute of Carnegie Mellon). He held senior IT positions in the following companies: Deutsch Telecom / SIRTI, Boeing Aircraft, Visa International, Enron Corporation, and Covansys.
Duration: 2 days
Course fee is inclusive of handouts, certificate, snacks and lunch. Please make all checks payable to Posh Marketing Services.
Cancellation of registration should be made seven working-days before the training date. Otherwise, 50% of the training fee shall be charged. No show during the training shall be charged 100% of the training fee.
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