Six Sigma Green Belt Training

The Six Sigma Green Belt Training is comprehensive 5-day course for participants to learn a proven Six Sigma Business Methodology that uses data and statistical analysis to improve business performance. With the goal eliminating defects, mistakes, waste, and rework, thereby improves performance.

The training also provides a deep understanding to identify and prevent process variation -- or defects -- to improve predictability and success of business processes by applying Six Sigma in their organization.

This training will give participants understanding and knowledge in:

- Understand the role of a Green Belt in the Six Sigma organization.
- Apply principles of Six Sigma DMAIC performance improvement model.
- Defining the required performance standard using “Voice of the Customer”
- Learn measurement approaches and tolls to establish current performance.
- Understand Six Sigma concepts and tools, when and how to apply them for improvement.
- Establish ongoing process controls and process governance structures.

Who should attend:

- Operations Directors and Managers
- Production Managers and Directors
- Software Project Directors and Managers
- Software and Business Process Improvement Consultants
- Call Center Operations Managers and Directors

Course Outline:

  • Day One: Overview of Six Sigma Green Belt Training

    • Apply the principles of the Six Sigma DMAIC performance improvement model
    • Six Sigma Framework
    • DMAIC Methodology Overview
    • Financial Benefits of Six Sigma and Organizational Impact

  • Day One: Define
    • Project Charter
    • Stakeholder Analysis
    • Identify and segment Key Customers
    • Hi-level Process map
    • Process Vision
    • Project Plan
    • Problem areas - Identification and prioritization
    • Project Definition and Charter
      Developing a Business Case
      Team definition, Roles and Responsibilities
    • Critical to Quality (CTQ) Requirements Verifying CTQs
    • Voice of the Customer (VOC)
    • Translate VOC to CTQs (Pareto Chart)
    • SIPOC Diagram

·         Day Two: Measure

o    Measurement Basics

o    Measurement Process and Plan

o    Process Mapping (As-Is Process)

o    Data Definition and Sources

§  Data Attributes (Continuous Versus Discrete)

§  Measurement system definition and analysis

§  Data Collection Techniques and Plan

o    Understanding Variation (Histogram, Run chart, Box Whisker)

o    Measuring Process and Performance Capability (Normal Distribution)

o    Selecting Measures

§  Measuring Value

§  Cost of Poor Quality

o    Calculating Sigma Level

o    Gauge R&R

o    Measuring Yield and Capability

o    Implementing the Measurement Plan

o    Baseline representation

·         Day Three: Analyze

    • Data Analysis
      • Pareto charts
      • Frequency charts
      • Run charts
      • Variation

o    Value Added analysis (VA/ NVA)

o    Data Segmentation and Stratification

o    Cause and Effect Analysis (Ishikawa / Fish-bone diagram)

o    Correlation and Regression (Scatter Plot)

o    Root cause verification

    • Process Mapping and Analysis
      • Value Stream Analysis
      • Complexity
    • Cause and Effect Analysis
    • Verifying causes
      • Scatter diagrams
      • Design of Experiment

·         Day Four: Improve

    • Process Vision

o    Brainstorming and Multi-voting

    • Lean principles
      • 5S’s
      • Little’s Law
      • Push versus Pull
      • Visibility
      • Setup reduction
    • Theory of Constraints
    • Evaluating solutions
      • Decision Analysis
      • Impact Effort Matrix
    • Selecting solutions
    • Developing solution options
    • Business scenarios
    • Pilot testing

o    Failure Modes and Effects Analysis (FMEA)

o    Piloting the solution

o    Implementation Planning

·         Day Five: Control

·         Documentation

·         Statistical Control

o    Variation

o    Control Charts

o    I, X Bar and R Charts

·         Improvement Results assessment

·         Response Chart

·         Process Management

o    Process Control methods (Control charts, Mistake-proofing)

o    Establishing Process Standards for Inputs, Process and Outputs

o    Develop Process Control Plan

o    Process Scorecards

·         Project Close and Handover

This training is for Best Practices and not for examination but will cover a lot of technical details to make it into a certification training with some group dynamics and also two sample exams to complete.  Softcopy templates will also be provided.

Trainer’s Profile:

Leo Flores’ management experience is varied and it spans more than 25 years of IT work experience. It includes 11 years as MIS Manager in Saudi Arabia, with such companies as Deutsch Telecom and Boeing Middle East.

Almost six years working in the United States as IT Project Manager, with Visa International, Covansys and Enron. Leo has been a Six Sigma Green Belt and Black Belt in Covansys for projects with SAP clients in manufacturing industry like Bundy Corporation, Dow Chemicals, among others.

Duration: 5 days
Schedule: May 23 to 27, 2011
Time: 9am to 5pm
1006 Rufino Plaza 6784 Ayala Ave., Makati City
Course fee: 35,000 (Non-VAT)

EARLY BIRD RATES: Php 32,000.00 (On or before April 20, 2011)
                                 Php 33,000.00 (On or before May 2, 2011) 

GROUP RATES: 5% discount for 3 or more participants
                         10% discount for 6 or more participants

Course fee includes handout materials, training certificate, am/pm snack and lunch.  Please make all checks payable to iMarket Events and Services, Inc.

Please bring your laptop.

Register Now!!!

For inquiries and registration, please call Jennifer Chua
506-2048, 0922-8009754 or 0920-9490205.  You can also email us at or

Cancellation of registration should be made seven working-days before the training date.  Otherwise, 50% of the training fee shall be charged.  No show during the training shall be charged 100% of the training fee.